This wasn’t Jason Sim’s first time engaging Confinement Angels. For both of his family’s confinement journeys, he trusted the team to match them with a confinement nanny who best suited their needs.
This time, the family was matched with Lim Ser En, and by the end of the month, Jason’s review made one thing clear: it was the right match.
In this article, we’ll take a closer look at Jason’s review and break down CA843 Nanny Ser En’s performance across every aspect of the confinement experience. Here’s what he shared:
Overall Experience
“We engaged Ser En to support my wife’s confinement period, and our experience was excellent from start to finish. She was responsible for caring for our newborn, supporting my wife’s recovery, preparing nutritious confinement meals, and assisting with household tasks related to both mother and baby.
“Ser En demonstrated professionalism, dedication, and genuine care throughout her stay. We felt reassured knowing that both our baby and family were in capable hands.”
Nanny Lim Ser En’s Performance Breakdown
Confinement Angels · CA843
Lim Ser En
Experienced Confinement Nanny (月嫂) · Singapore
1. Newborn Care
| Category | Rating |
| Feeding | ⭐⭐⭐⭐⭐ (5/5) |
| Burping | ⭐⭐⭐⭐⭐ (5/5) |
| Diaper Changing | ⭐⭐⭐⭐⭐ (5/5) |
| Bathing & Hygiene | ⭐⭐⭐⭐⭐ (5/5) |
| Sleep Routine Management | ⭐⭐⭐⭐⭐ (5/5) |
“Ser En is highly experienced and confident in handling newborns. She communicated effectively with us regarding our baby’s needs, routines, and behaviours, which gave us great peace of mind.
“We also have a 2-year-old son, and she was able to build an excellent rapport with him. Her warm and approachable personality helped our older child feel included during this important transition. We consider ourselves extremely fortunate to have had her support during this period.”
2. Support for Mother
| Category | Rating |
| Confinement Meal Preparation | ⭐⭐⭐⭐⭐ (5/5) |
| Postpartum Recovery Support | ⭐⭐⭐⭐⭐ (5/5) |
| Breastfeeding Guidance | N/A (not required due to prior experience) |
| Emotional Support & Encouragement | ⭐⭐⭐⭐⭐ (5/5) |
“Nanny Ser En prepared a wide variety of delicious and appetizing confinement meals throughout her stay. She was attentive to my wife’s dietary preferences, accommodating her preference for chicken and fish-based meals while ensuring the dishes remained nutritious and enjoyable.
“Her care and encouragement also contributed positively to my wife’s recovery and overall wellbeing during the confinement period.”
3. Hygiene & Safety
| Category | Rating |
| Cleanliness of Baby Items | ⭐⭐⭐⭐⭐ (5/5) |
| Personal Hygiene Practices | ⭐⭐⭐⭐⭐ (5/5) |
| Safe Handling of Baby | ⭐⭐⭐⭐⭐ (5/5) |
“Ser En maintained excellent hygiene standards at all times. We had recently purchased a bottle washer, and she was able to learn how to operate it quickly with minimal guidance, which impressed us greatly.
“She consistently followed proper hand-washing practices and ensured that the antibacterial coating (Airtumtec) was applied daily to her hands. Her attention to cleanliness and safety gave us confidence that our baby was receiving the highest standard of care.”
4. Professionalism
| Category | Rating |
| Punctuality & Reliability | ⭐⭐⭐⭐⭐ (5/5) |
| Communication Skills | ⭐⭐⭐⭐⭐ (5/5) |
| Initiative & Responsibility | ⭐⭐⭐⭐⭐ (5/5) |
| Ability to Follow Parents’ Preferences | ⭐⭐⭐⭐⭐ (5/5) |
“Ser En arrived an hour earlier on her first day, demonstrating her commitment and professionalism from the outset.
“She is an excellent communicator and consistently kept us informed about our baby’s wellbeing, routines, and behaviours. She took initiative where appropriate while always respecting our parenting preferences and household routines.”
Areas for Improvement
“We did not identify any areas requiring improvement during her service.”
Memorable Contributions
“What stood out most was Nanny Ser En’s initiative and dedication in caring for our baby. She consistently anticipated needs, paid attention to details, and provided practical support whenever required.
“Her cooking was another highlight of the confinement experience. Every meal was thoughtfully prepared, nutritious, and delicious. We genuinely felt blessed to have secured her services as our confinement nanny.”
How much you will recommend to others?
⭐⭐⭐⭐⭐ Highly Recommended
“We would wholeheartedly recommend nanny Ser En to any family looking for a reliable, caring, experienced, and professional confinement nanny.
“Thank you, Ser En, for your care, dedication, and support during this important chapter of our family’s journey. Your kindness, professionalism, and commitment made our confinement period smooth, comfortable, and memorable.
“We are deeply grateful for everything you have done for our family and wish you continued success in caring for many more families in the future.”
Important Note
The above review is reproduced from a Google review submitted by our customer. It reflects the customer’s personal experience and feedback, with only minor edits for formatting and readability. No changes have been made to alter the meaning or intent of the original review.
Ready to find the suitable confinement nanny?
Enquire with Confinement Angels now, we’re here to help you every step of the way.
Chat with us on WhatsAppFrequently Asked Questions (FAQs)
What happens if my confinement nanny has a sudden emergency or falls ill?
If your assigned confinement nanny is unable to continue her duties due to illness, a family emergency, or other unforeseen circumstances, our team will work to arrange a suitable replacement nanny as soon as possible.
What if my confinement nanny and family have different expectations?
At Confinement Angels, we value clear communication between nanny and family members. Every family to have different parenting styles, household routines, and expectations. Likewise, every confinement nanny brings her own experience and approach to newborn care and postpartum support. Setting expectations from the start helps reduce misunderstandings and ensures everyone is on the same page. In case you need someone to coordinate, our consultant will be ready to step in to help.
What if the current nanny is not suitable for my family?
Finding the right confinement nanny is about more than experience, as it’s also about compatibility. Occasionally, despite matching, a nanny may not be the best fit for a family’s needs. If you feel your confinement nanny is not suitable, we encourage you to contact our customer support team as soon as possible. Our team will first seek to understand the situation by speaking with you and, the confinement nanny. In many cases, clarifying expectations and providing support can help both parties move forward comfortably. If the issue cannot be resolved despite our efforts, we will try the best to arrange a replacement confinement nanny, subject to our replacement policy and the availability of suitable nannies.
